To make the transition to the new gate access system, Proptia, as seamless as possible, we will be launching the system and related member training sessions after Labor Day. Our tentative go-live date for Proptia is Monday, September 14. Until then, you can continue entering visitor gate pass requests through the ADBi Gate Access App, by calling the gatehouse directly at 843.836.7490, or by emailing [email protected].
The new dates for the optional member training drop-in sessions will be Tuesday, September 8- Friday, September 11, from 11 a.m.-1 p.m. in the Porch, and Monday, September 14-Friday, September 18, from 11 a.m.- 1 p.m. in the Porch.
Your vehicle’s RFID tag is encoded, and credentials are being ported from ABDi to Proptia so that your current tag will still operate exactly the same.
Additionally, members are encouraged to make sure their email address on file with Hampton Lake is accurate, and that each household’s primary and secondary/spouse member has their own unique email addresses. Your email address will serve as your username for Proptia in the future, and for security reasons, a Proptia user can only be logged into one device at a time. You can check your member profile within the Directory on myhamptonlake.com or the Hampton Lake App to see what email address is currently on file for each primary and secondary/spouse member.
If you need to update your email address or have questions, please email April Langill, Member Relations Manager, at [email protected].
Thank you for your patience as we work to make this transition as seamless as possible.